Need a Support At Home Package? We’re Here to Help!
Your Guide to Accessing the Right Support
What Are Support At Home Packages?
Support At Home Packages are government-funded services designed to provide older Australians with the support they need to remain living independently in their own homes. For many, this option enables them to retain the familiarity of their surroundings and continue living life on their own terms.
This page serves as a comprehensive guide to help you navigate the process of obtaining a Support At Home Package, ensuring you can access the assistance you need with ease.
32,000 more Support At Home Packages to be released...
In the 2026–27 Federal Budget, the Australian Government announced that it will bring forward and release an additional 32,000 Support at Home places during the 2026–27 financial year to help reduce waiting times for older Australians needing in-home care.
Eligibility for a Support At Home Package
To qualify for a Support At Home Package, you need to:
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Be aged 65 or older (50 or older for Aboriginal or Torres Strait Islander individuals).
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Require support in at least three areas of your daily life, such as transport, meals, or housework.
Eligibility is assessed by the government, and funding is allocated based on your specific needs.
How to Access a Support At Home Package
Once you have determined your eligibility, the next step is to contact My Aged Care to apply for a Support At Home (SAH) Package. You’ll need to undergo an assessment conducted by the Single Assessment Team. This involves:
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Applying for an assessment online or by calling My Aged Care at 1800 200 422.
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Attending a face-to-face meeting at your home to discuss your needs.
For more information, visit our My Aged Care Process Page.
Our Services
Our services are designed to enhance the quality of life for our clients, allowing them to stay safe, comfortable and independent in their own homes.
Personal Care
Assistance with hygiene, bathing, dressing, and grooming.
Companionship
Providing company and emotional support for clients.
Domestic Assistance
Domestic assistance, including nutritious meal preparation and household support.
Tailored care for individuals with conditions like dementia, Parkinson’s, cancer, or other complex health issues.
Additional Resources
Need More Help?
We understand that navigating the process can feel overwhelming.
That’s why we provide:
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Government Resources
Links to official websites with detailed information.
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Home Care Assistance Guides:
Downloadable guides and checklists to help you stay informed.
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FAQs:
Answers to common questions about Home Care Packages.
Frequently Asked Questions (FAQ)
Approval times vary depending on the level of care required, but high-priority cases may be processed faster.
Home Care Assistance offers additional private services to supplement your package, ensuring you get the support you need.
Yes, there are eight levels:
Level 1: $2674.18 per quarter
Level 2: $3995.42 per quarter
Level 3: $5479.94 per quarter
Level 4: $7386.33 per quarter
Level 5: $9883.76 per quarter
Level 6: $11,989.35 per quarter
Level 7: $14,530.53 per quarter
Level 8: $19,427.25 per quarter
Let’s get you set up with a Support At Home Package.
Taking the first step to access a Support At Home Package can feel daunting, but with the right guidance, it doesn’t have to be. At Home Care Assistance, we’re here to walk you through every step of the process—from application to receiving care—ensuring you or your loved ones receive the best possible support.