Your Care Needs Have Changed. Your Funding Should Too.
We can help you navigate My Aged Care to get the right level of funding for your needs.
Helping Families Navigate the Aged Care System
Whether you're currently receiving Commonwealth Home Support Programme (CHSP) services or have a Support at Home package, you may be eligible for additional funding and support if your needs have changed.
Our experienced team can guide you through the reassessment process and help you access the care and services you need to continue living safely and independently at home.
Not Sure Whether It's Time For A Reassessment?
You're not alone.
Many people continue with the same level of government funding even though their care needs have changed.
You may benefit from a reassessment if:
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Decline in health
You've experienced a decline in health or been diagnosed with a new medical condition
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Difficulty with daily tasks
You're finding daily tasks more difficult like showing and dressing, preparing meals, driving, or you're struggling to keep your home safe and maintained
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Health setback
You've had a fall, hospital admission, or recent health setback
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Cognitive decline
Your memory, cognition, or confidence at home has changed
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Lack of support
Your family carer is no longer able to provide the same level of support or you've recently lost your support network
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Lack of funding
You need more help than your current funding allows
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Recieving CHSP
You're currently receiving CHSP funding but you can't find services to support your needs
If you're unsure whether your current level of support still reflects your needs, our experienced team can help you understand your options, prepare for your assessment, and guide you through the reassessment process with confidence.
There is no cost and no obligation.
Are You Currently Receiving CHSP Services?
Moving Beyond CHSP
The Commonwealth Home Support Programme (CHSP) provides entry-level support for older Australians who need a little assistance to remain living independently at home. However, as care needs increase, many people find they require a higher level of support than CHSP can provide.
A reassessment may help you access:
- Personal care
- Domestic assistance
- Transport
- Social support
- Nursing services
- Allied health services
- Assistive technology
- Home modifications
- Care management and coordination
Our team can help you understand whether it may be time to request a Support at Home assessment.
Already Have a Support at Home Package?
Has Your Situation Changed?
Your Support at Home funding level should reflect your current care needs.
If your circumstances have changed since your last assessment, you may be eligible for a higher level of funding.
Common reasons people request a reassessment include:
- Increased mobility challenges
- Falls or balance concerns
- Progressive health conditions
- Dementia or cognitive decline
- Increased personal care requirements
- Reduced family support
- Greater need for clinical services
If you're regularly running out of funds or unable to access the services you need, it may be time to consider a reassessment.
How We Help
We Make the Process Easier
Requesting a reassessment can feel overwhelming, especially when you're unsure where to start.
Our team can:
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Review your current situation
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Discuss changes in your care needs
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Help identify gaps in your current support
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Explain the reassessment process
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Assist you in contacting My Aged Care
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Help prepare for your assessment
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Provide recommendations based on your circumstances
There is no obligation and no cost to have an initial conversation with our team.
Let's Find Out Whether You're Eligible For More Support
Complete the short form below and one of our friendly team members will contact you to discuss your situation.
✔ No obligation
✔ No cost
✔ Personalised advice
✔ We'll explain the reassessment process
Prefer to speak with someone? Call 07 5491 6888
We'll happily answer your questions and explain the reassessment process.
Frequently Asked Questions
The following are some of the most frequently asked questions by families in search of assistance with getting assessed for Support At Home funding for their ageing parent, grandparent or loved one.
Yes. Anyone receiving aged care services can request a reassessment if their circumstances have changed. You simply need to contact My Aged Care to get the process started.
There is no fixed timeframe. A reassessment can be requested whenever there has been a significant change in your care needs. Our team can help you determine if you may be eligible for a reassessment.
Not necessarily. An aged care assessment can determine whether a higher level of support is more appropriate for your needs.
No. Your existing services should continue while your reassessment is being completed.
Yes. We regularly support clients and families to understand their options and navigate the aged care system.