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Phone

(07) 5491 6888

 

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0499 022 567

 

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Email

officesc@homecareassistance.com

 

Address

Shop 5/9 Bulcock Street

Caloundra, QLD, 4551

 

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Have you been wronged in previous Home Care experience?

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Senior Home Care Sunshine Coast

One of the sad realities that we all must live with is that no matter the type of service or industry there are going to be good companies and bad. This is one of the main reasons that there are so many different businesses offering the same product or service in the first place as there is always someone that thinks they can do it better.

How many times though have you had a bad experience with a business that has jaded you to the whole industry? Sadly, this happens in the home care service industry where some profit hungry organisation takes a lot but offers very little.

Rest assured not all home care providers are like this. There are some of us that will be constantly look at our budgets wondering how we can give you more services for your money. We want to go above and beyond so that you have the best quality of life that we can provide.

It’s for this reason that it’s important to talk to a few providers and ask them the same questions to gauge their answers. Questions like, how long have you been in business? Roughly how big is your client base? What’s the ratio of carers and service providers to clients? Finally ask them why they are a right fit for you.

Looking up what other people have to say about them is also very handy. Obviously, the person that you talk to from the company is good on “selling” them, but what do the clients say? Check Google Reviews or do a search for the name of the provider plus the key word “review”.

If you believe that you have been treated wrong by a home care provider in Sunshine Coast, it’s important to lodge a formal complaint with the company. If you are unsatisfied with the response take the matter further and contact your local Fair Work Ombudsman.