A New Era in Home Care Services Starting 1 July.

From 1 July, the Support at Home Program replaces the existing Home Care Packages, marking a significant transition in how home care services are delivered. This new program is designed to streamline care services and ensure a more personalised and flexible experience for users. By introducing this change, the Government aims to improve accessibility and quality of care for all Australians needing in-home support.

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What’s New with the Support at Home Program?

Understanding the Key Changes

The Support at Home Program brings a fresh approach to home care services, building upon the strengths of the Home Care Packages while addressing existing challenges. Key updates include:

Feature	HCP Program	SaH Program
System Structure	Separate HCP and CHSP models	Combined single system
Funding Model	Package levels (1–4)	Service-based funding based on assessed needs
Service Classification	4 package levels	8 service category levels
Budget Allocation	Monthly allocation of budget	Quarterly allocation of budgets with rollover cap ($1,000 or 10%)
Large Purchases e.g. home modifications	Accumulate funding in package	Separate funding for home modifications & assistive technology

These changes ensure that seniors and their families have a seamless and effective way to access the support they need.

What services will I get under Support at Home?

The program offers a broad range of services tailored to help you live well at home. Based on your assessment and needs, you will have access to:

• Clinical care: Nursing, physiotherapy, occupational therapy, and continence support.
• Independence support: Assistance with showering, dressing, taking medications, and transportation.
• Everyday living services: Help with cleaning, gardening, shopping, meal preparation, and respite care.

Services are flexible, and you can work with your provider to adjust them as your needs change.  

How much government funding can I receive under Support at Home?

If you qualify for government funding under the new Support at Home program, you’ll be placed into one of eight funding levels. Your funding can be used to access a range of services, including nursing care, help with daily tasks, and support to maintain your independence at home.

• Level 1: $3,000 per quarter
• Level 2: $4,500 per quarter
• Level 3: $7,000 per quarter
• Level 4: $10,500 per quarter
• Level 5: $13,500 per quarter
• Level 6: $16,500 per quarter
• Level 7: $19,500 per quarter
• Level 8: $22,500 per quarter

What are the other funding sources available aside from these eight funding levels?

Beyond your regular care funding, the Support at Home program offers additional financial assistance through several targeted pathways to help meet more specific or urgent needs:

Assistive Technology and Home Modifications (AT-HM):

This stream supports safety and independence through equipment or changes to your home:

Low Tier: Up to $500 for minor improvements like grab bars.

Medium Tier: Up to $2,000 for practical aids such as walkers or shower chairs.

High Tier: $15,000+ for significant upgrades like installing ramps or accessible bathrooms (evidence required).

Restorative Care Option:
Focused on helping you stay independent, this provides allied health and multidisciplinary therapy support for up to 12 weeks, with funding ranging from $6,000 to $12,000.

End-of-Life Care Option:
For those entering the final stages of life, this pathway provides up to $25,000 in funding across 3 months. Families have up to 16 weeks to use the funding for palliative and comfort care at home.|

Learn More Through Our Information Sessions

Helping You Understand the Changes We are hosting a series of information sessions across the Sunshine Coast at retirement villages and over 50s resorts. These sessions are designed to help residents understand the upcoming changes with the Support at Home Program and how it may impact them. Our team will provide clear explanations, share insights on the benefits of the program, and answer any questions you may have.

What to Expect:

• Comprehensive explanations of the Support at Home Program. • Guidance on transitioning from the Home Care Packages system. • Tips on accessing personalised care under the new program. • A Q&A session to address your specific concerns. Join us to stay informed and prepared for this new era of home care services. Contact us for more information or to find a session near you.  

How Will the Support at Home Program Impact You?

What It Means for Current and New Users The Support at Home Program is designed to simplify access to care while maintaining high-quality services. Here’s what it means for you: • For Current Users: Existing care arrangements will transition to the new program with minimal disruption. Your provider will guide you through the process and ensure your needs continue to be met. • For New Users: The streamlined assessment and onboarding process make it easier than ever to access tailored home care services.

Want to Know More?

Explore External Resources For more details on the Support at Home Program, visit these trusted sources: • Health and Aged Care website for overview of Support At Home • Single Assessment System for Aged Care • Progress on Government Reforms These resources provide comprehensive information to help you understand the program and make informed decisions about your care needs.

Book Your Free Consultation Today!

The Support at Home Program represents a new era in home care services, offering more personalised, flexible, and efficient solutions for those who wish to remain independent at home. This change is designed to improve the quality of life for seniors and their families, ensuring access to the care and support they need.For tailored advice and support, contact us today. Our team is here to guide you through the process and ensure you make the most of this innovative program.